Part of the complete guide: Behind on Your Mortgage in Massachusetts or New Hampshire, Every Option You Still Have
Mortgage Help, Massachusetts & New Hampshire

If Your Mortgage Payment Is Late, Find Your Servicer Below

Each guide below is written specifically for homeowners behind on their mortgage with that servicer in Massachusetts or New Hampshire. Find your servicer to read about forbearance, loan modification, pre-foreclosure sale, and short sale options, explained gently, without jargon.

Tier 1, National Servicers
National

Rocket Mortgage

Conventional, FHA, VA, jumbo · Largest retail originator in the US

800-508-0944
National

Wells Fargo

Conventional, FHA, VA, jumbo, portfolio · Major Northeast presence

800-357-6675
National

Chase Home Lending

Conventional, FHA, VA, jumbo · JPMorgan Chase

800-848-9136
National

Mr. Cooper

Conventional, FHA, VA, USDA · Formerly Nationstar

833-685-2565
National

PennyMac

Conventional, FHA, VA, jumbo · Large FHA and VA volume

800-777-4001
Tier 2, Northeast & Regional Servicers
Regional

Bank of America

Conventional, FHA, VA, jumbo, portfolio · Strong New England presence

800-669-6650
Regional

Citizens Bank

Conventional, jumbo, portfolio · Headquartered in Providence, RI

800-234-6002
Regional

Eastern Bank

Conventional, portfolio · Massachusetts mutual savings bank

800-327-8376
Regional

TD Bank

Conventional, jumbo, portfolio · Major Northeast branch network

800-937-5020
Regional

Santander Bank

Conventional, jumbo, portfolio · Formerly Sovereign Bank

877-768-2265
Regional

Freedom Mortgage

Conventional, FHA, VA, USDA · Top VA lender nationally

855-690-5900
Regional

loanDepot

Conventional, FHA, VA, jumbo · Large non-bank lender

888-337-6888
Regional

Guild Mortgage

Conventional, FHA, VA, USDA, jumbo · Retains servicing on many loans

800-365-4884
Regional

NewRez

Conventional, FHA, VA, jumbo, non-QM · Affiliated with Shellpoint

888-673-5521
Regional

Carrington Mortgage Services

Conventional, FHA, VA, USDA, non-QM · Specialty in government loans

800-561-4567
Regional

Lakeview Loan Servicing

Conventional, FHA, VA, USDA · Subservicer

855-294-8564
Regional

Specialized Loan Servicing (SLS)

Conventional, non-agency, specialty · Complex and non-performing loans

800-315-4757
Regional

Shellpoint Mortgage Servicing

Conventional, FHA, VA, jumbo, non-QM · Affiliated with NewRez

800-365-7107
NH Local

Service Credit Union

Conventional, VA, portfolio · Headquartered in Portsmouth, NH

800-936-7730
MA / NH Local

Digital Federal Credit Union (DCU)

Conventional, FHA, VA, portfolio · Headquartered in Marlborough, MA

800-328-8797
Don’t see your servicer listed?

The complete guide covers every option that applies regardless of servicer. The process, the timeline, the free resources, and the decision of whether to sell are the same no matter which company is on your mortgage statement.

Read the complete guide: Behind on Your Mortgage in Massachusetts or New Hampshire

Free Help Available Right Now

Regardless of your servicer, these resources are free and available now:

You Still Have Options. Let’s Talk.

A conversation about your situation carries no obligation and no judgment. Almost 2,000 sales across Massachusetts and New Hampshire. Many of them started with a call just like this one.

Call 978-457-3406 Email Lisa
Lisa Sevajian Group · Brokered by eXp Realty · In business since 2007 · Almost 2,000 sales
Lisa Sevajian · MA License #9500355 · Team also licensed in NH (Adrianna Leone, Alex Greenwood, John Burns, Molly Smith, Steven Wallace) · eXp Realty Boston, MA + Portsmouth, NH
Equal Housing Opportunity. We comply with the Fair Housing Act.
This page is for informational and educational purposes only. It doesn’t constitute legal, financial, or tax advice. Please consult licensed legal, financial, and tax professionals for advice specific to your situation. Sources: Mass.gov · nhhfa.org · CFPB · HUD.gov